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REFUND & CANCELLATION POLICY

Welcome to Malize English!

Malize English is owned and operated by Martha Mukungu Consulting Services cc.

This refund/cancellation policy applies to all services purchased through:

Our refund/cancellation policy forms part of our terms and conditions and our privacy policy, and should be read in conjunction with those documents. We reserve the right to modify this refund policy at any time without notice. Please refer to this refund/cancellation policy before making any purchase on our website.

 

1. REFUNDS

Course purchasers may cancel their course purchase within 14 days of the course start date. If the purchaser requests cancellation of the course within 14 days of the course start date, the purchaser will receive a refund with 25% of the total price paid deducted for administrative and banking fees. Please note that if the buyer requests a refund during the 14 days prior to the course start date, no refund will be made.

Please note that once the course has started no refunds will be made. This is because we offer limited spaces in the live courses to ensure that all students and course participants receive individual attention. Even if a student needs to take a break from the course, they will have access to all materials and will be able to complete the course at any time.

To request a refund please submit your refund request through our contact information. The refund request has a processing time of 2 weeks. The refund can be made through the original method of payment.

2. CANCELLATIONS

Malize English offers the following lesson packages:

  • Option 1 - 1 lesson

  • Option 2 - 4 lessons per month

  • Option 3 - 6 lessons per month

  • Option 4 - 12 lessons for 2 months

Option 1: Students may cancel an individual lesson up to 6 hours prior to the start of the corresponding lesson. To cancel a lesson, the student must send the cancellation request at least 6 hours prior to the scheduled session to the following email address: mnpmukungu@gmail.com. Students will be able to reschedule the lesson for a later session. A lesson canceled within 6 hours prior to the start of the lesson cannot be rescheduled.

Options 2 - 4: Students may cancel a scheduled lesson up to 6 hours prior to the start of the corresponding lesson. To cancel a lesson, the student must send the cancellation request at least 6 hours before the scheduled session to the following email address: mnpmukungu@gmail.com. Students will be able to reschedule the lesson for a later session. A lesson canceled within 6 hours prior to the start of the lesson cannot be rescheduled. Payments for class packages are non-refundable.

3. CONTACT US

If you have questions about this refund/cancellation policy, please contact us through the contact information below:

Malize English.

Email: hello@malize-englishacademy.com.na

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